Wednesday 24 April 2013

Problem with my new Airtel connection

I got my new Airtel mobile prepaid connection activated yesterday.  In the application form itself, I had asked for 3G.  After the phone got activated, I assumed 3G must be active and started downloading stuff.  After using about 12MB, I realized the speeds are low and contacted customer care and came to know that 3G is not activated.  I came to know that I had used 2G and would be billed accordingly (10p/10KB).  This is horrible.  Can Airtel ensure that my 2G usage is billed with my 3G plan, since I had actually requested for 3G in the application?

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